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Most of the positive reviews will reflect the fact that we strive to provide excellent service and that normally, we do succeed. From those experiences, we can only learn. We strive to always provide excellent service but unfortunately sometimes we do not succeed. Soldotna B&B Lodge and Alaska Fishing Charters is very sincere about our motto: “Fine Lodging and Quality Guiding”. Soldotna B&B Lodge is still an active member of all of these associations. In fact, I (Steve) am also a former Vice President Of The Board of the Kenai Peninsula Tourism Marketing Council. We are members of the Soldotna Chamber of Commerce and the Kenai Chamber of Commerce as well as the Kenai Peninsula B&B Association and the State of Alaska B&B Association.
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However, this does not affect the level of our service nor our commitment, we have continued to upgrade aspects of our property every year and still invest innumerable hours on the property serving our guests. We have had the same on-site helper for 7 of the last 8 years and he (Bill) is by most guests considered fantastic as is pointed out by the reviewer “The resident manager is hospitable”. However, there clearly are RARE days where we are fortunate enough to break-away. As the proprietors of Soldotna B&B Lodge, either my wife (Monika) or I (Steve) are on-site normally 7 days per week from around 4:30 am till around 8-10 pm. Albeit with a since repaired exhaust fan, there is definitely less of an impact than without. It is also much more difficult to find things in Alaska than most states. Unfortunately, it proved very difficult to find replacement parts because it is a custom installation. That not withstanding, our ventilation fan was broken for around one month during the busiest time of the entire year. In any case, they are also “all-you-can-eat” with many guests asking for seconds because they like it so much. By the majority of our guests, our breakfasts are a highlight, which we personally serve. This is typically part of the Bed and Breakfast experience. It is also a home, so there may be at certain times of the day smells of dinner cooking. Given that we are a Bed and Breakfast, most guests understand that there will be at certain times of the day smells of breakfast cooking. This violates our cancellation policy, which they are informed of at the time the reservation is made. Otherwise how would we know? We do not allow guests to change their plans at the last moment for convenience sake. This of course presumes that the guest informs us during their stay that they are unsatisfied with their room. Or they may cancel their lodging and move on. Otherwise, we offer them alternative, comparable lodging at one of our partner riverside B&Bs to better meet their needs.
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We have the policy that if a guest is unhappy with their room for any reason, we will attempt to move them to one of our rooms that better meets their needs. We invite any potential guest to contact us and then compare our amenities, services, and prices with any other river property in our area. We are continually trying to improve our level of service. Hotels near Alaska Christian College Soldotna, AK.Hotels near Little Puffins Discovery Playland.Hotels near Soldotna Historical Society & Museum.Hotels near Alaska WildGear Clothing Company.Hotels near Chadwick's Fishing Guide Service.Alaska Fishing Lodge and Soldotna B&B Charters Rooms.Alaska Fishing Lodge and Soldotna B&B Charters Features.Hotels near Alaska Fishing Lodge and Soldotna B&B Charters.